Try-on button not showing on product page
If the "Try On" button isn't appearing on your product pages, follow these troubleshooting steps to identify and fix the issue.
1. Check if the product is enabled for try-on
The most common reason the button doesn't show is that try-on hasn't been enabled for the specific product.
Open the MirrorNex app in your Shopify admin
Go to Products and find the product in question
Make sure the toggle is ON to enable try-on for that product
2. Verify the app embed is enabled
MirrorNex uses a Shopify app embed to display the button. If the embed is disabled, the button won't appear.
Go to Online Store → Themes in your Shopify admin
Click Customize on your current theme
Click App embeds in the left sidebar (gear icon at bottom)
Find MirrorNex Virtual Try-On and make sure it's toggled ON
Click Save
3. Check if using an app block (for custom placement)
If you're using the app block instead of the automatic embed for custom button placement:
Go to Online Store → Themes → Customize
Navigate to a product page template
Click Add block where you want the button
Select MirrorNex Try-On Button from the list
Click Save
4. Clear your browser cache
Sometimes browsers cache old versions of your store. Try:
- Opening your store in an incognito/private window
- Clearing your browser cache and refreshing
- Testing on a different browser or device
5. Check for theme conflicts
Some themes may have CSS or JavaScript that conflicts with app embeds. If you've tried everything above:
Email us at support@mirrornex.io with your store URL and we'll help identify any theme conflicts.