Try-on button not showing on product page

If the "Try On" button isn't appearing on your product pages, follow these troubleshooting steps to identify and fix the issue.

1. Did you press Save in the theme editor?

This is the most common cause. Clicking Enable MirrorNex opens Shopify's theme editor with the embed toggled on, but Shopify only applies the change once you click Save in the top right corner.

2. Is this product turned on for try-on?

Check your product scope in the MirrorNex dashboard under Products:

• If set to All Products: make sure your total enabled products do not exceed your plan limit.
• If set to Specific Collections or Specific Products: confirm this item is included in your enabled selection.

3. Is it a clothing product?

MirrorNex automatically skips non-clothing items such as shoes, bags, jewelry, and hats. Make sure the product category is set to apparel in Shopify.

4. Clear your browser cache & test in a private window

Browsers sometimes cache older versions of your store layout:

• Open your product page in an incognito or private window.
• Hard refresh the page (Cmd + Shift + R on Mac, Ctrl + F5 on Windows).

5. Size guide link not showing?

Check that the product has a size chart assigned to it under Size Charts → Products in the MirrorNex dashboard.

6. Theme conflicts

If you've tried everything above and the button still doesn't appear, your theme may have custom code interfering with app embeds: