Try-on not generating results

If the try-on modal opens but doesn't generate results, or shows an error message, here's how to troubleshoot.

Common causes and solutions

1. Image quality issues

The AI works best with clear, well-lit photos. The photo should show the shopper's face and upper body. Try-on may fail if:

• The customer photo is blurry or low resolution
• The person isn't clearly visible in the frame
• The lighting is too dark or overexposed

2. Product image not suitable

The garment image needs to be:

• A clear, flat-lay or mannequin shot of the clothing
• Showing the full garment without cutoffs
• Good resolution (at least 512x512 pixels recommended)

3. The shopper has used their allowance

If you've set try-on allowances by customer group (Growth and above), a shopper who has used theirs sees a message instead of a new try-on. Raise the allowance for that group in the app. Your store's own try-ons never stop because of billing. Extra try-ons are billed at your plan's rate.

4. Temporary service issues

Occasionally, the AI service may experience temporary network congestion. If this happens:

• Wait a few moments and try again
• Contact support if the issue persists

Error messages

"Processing failed"

This usually means the image couldn't be processed. Try with a different photo or product image.

"Service temporarily unavailable"

The AI service is experiencing high load or maintenance. Wait a few minutes and try again.

"Image not supported"

The uploaded image format isn't supported. Use JPG, PNG, or WebP formats.